Exchange Policy

At Toushè, we want you to love what you wear. If the size or fit is not quite right, you may request an exchange in accordance with the terms below.

Exchange Window

Exchange requests must be raised within 7 days from the date of delivery.

Requests received after the exchange period may not be accepted.

Eligibility for Exchange

An item will be eligible for exchange only if:

  • It is unused, unworn, unwashed and undamaged.
  • All original tags, labels and packaging are intact.
  • The product does not have any stains, perfume, makeup marks, deodorant marks or signs of wear.
  • The exchange request is raised within the specified exchange period.
  • The original order details can be verified.

Toushè reserves the right to reject an exchange if the returned item does not meet the above conditions.

Size Exchange

If you would like a different size, you may request a size exchange, subject to availability.

If the requested size is unavailable, our customer support team will inform you about the available options.

Exchange for a Different Product

Products can generally be exchanged for another size of the same product.

If Toushè permits an exchange for a different product, any price difference may need to be paid by the customer. Such exchanges will be subject to product availability and approval by our team.

Items Not Eligible for Exchange

The following items may not be eligible for exchange:

  • Products purchased during a final sale or clearance, where specifically mentioned
  • Products that have been worn, washed, altered or damaged after delivery
  • Products without original tags or packaging
  • Customized or altered products
  • Products returned with stains, odour, makeup marks or other signs of use
  • Products explicitly marked as “Non-Exchangeable” or “Final Sale” on the product page

How to Request an Exchange

To initiate an exchange, contact our customer support team within 7 days of receiving your order.

Please provide:

  • Your Order Number
  • Name and contact details
  • Product you wish to exchange
  • Reason for exchange
  • Requested size, where applicable

For damaged, defective or incorrect products, photographs or videos may also be required.

Once your exchange request is approved, our team will provide instructions regarding reverse pickup or return shipment.

Reverse Pickup

Reverse pickup may be arranged for eligible orders, depending on courier serviceability at your PIN code.

Customers are requested to keep the product properly packed in its original packaging and ready for collection.

If reverse pickup is unavailable at your location, you may be required to ship the product back to the address provided by our customer support team.

Exchange Shipping Charges

For regular size or preference-based exchanges, reverse pickup and/or reshipping charges may apply. Any applicable charges will be communicated before the exchange is processed.

If you receive a wrong, defective or damaged product due to an error from our side, Toushè will bear the applicable exchange shipping costs after verification.

Damaged, Defective or Incorrect Product

If you receive an incorrect, damaged or defective product, please contact us within 48 hours of delivery.

Please share your Order Number along with clear photographs and/or an unboxing video showing the issue.

After verification, we will arrange an appropriate replacement or exchange at no additional shipping cost to you.

Quality Check

All returned products will undergo a quality inspection after reaching our facility.

The replacement product will be dispatched only after the returned item successfully passes the quality check.

If the product does not meet our exchange conditions, the exchange request may be declined.

Exchange Processing Time

Once the returned product reaches us and passes the quality check, the replacement will generally be processed within 2–5 business days.

Delivery of the exchanged item may take an additional 3–10 business days, depending on your location and courier serviceability.

Product Availability

All exchanges are subject to stock availability.

We cannot guarantee that your preferred size or product will remain available while the original item is in transit back to us.

One Exchange Per Order

Unless otherwise approved by Toushè, only one exchange request per product/order may be permitted.

Refunds

This policy applies specifically to exchanges. Any request for cancellation, return or refund, where applicable, will be governed by Toushè’s separate Return & Refund Policy.

Contact Us

For exchange-related assistance, please contact:

Toushè
Noida, Uttar Pradesh, India
Email: [toushe.asia@gmail.com]
Website: toushe.shop

Please mention your Order Number in all exchange-related communication.