Shipping policy

At Toushè, we want your shopping experience to be seamless from the moment you place your order until it reaches your doorstep. Every order is carefully packed and dispatched from our facility in Noida, Uttar Pradesh, India.

Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during high-volume sale periods may require additional processing time.

Once your order has been shipped, you will receive tracking details through the contact information provided while placing your order.

Delivery Time

Estimated delivery timelines within India are generally:

  • Metro cities: 3–7 business days after dispatch
  • Other cities and towns: 5–10 business days after dispatch
  • Remote locations: Delivery may take slightly longer depending on courier serviceability

These timelines are estimates and may vary due to courier delays, weather conditions, public holidays, operational disruptions, or circumstances beyond our control.

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before payment.

From time to time, Toushè may offer free shipping or promotional shipping offers. Such offers will be subject to the terms displayed on the website at the time of purchase.

Order Tracking

Once your order has been dispatched, tracking information will be shared with you via email, SMS, WhatsApp, or other communication channels, where applicable.

Please allow some time for the courier partner's tracking system to update after receiving the tracking details.

Cash on Delivery

Cash on Delivery (COD) may be available for selected PIN codes and orders. Availability will be displayed at checkout.

Additional COD charges, if applicable, will also be shown before you place your order.

Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name
  • Complete delivery address
  • PIN code
  • Mobile number
  • Other required delivery information

If you notice an error in your shipping details, please contact us as soon as possible before the order is dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

Failed Delivery & Return to Origin

Our courier partner may make multiple delivery attempts depending on its delivery policy.

If an order cannot be delivered because of an incorrect address, customer unavailability, refusal to accept the package, or other customer-related reasons, the shipment may be returned to us as Return to Origin (RTO).

Any request for reshipping may be subject to additional shipping charges.

Damaged or Tampered Packages

If the package appears open, damaged, or tampered with at the time of delivery, we recommend that you do not accept the shipment.

If you receive a damaged or incorrect product, please contact our customer support team promptly with:

  • Your order number
  • Photos/videos of the package
  • Photos/videos of the received product

Such requests will be handled according to our applicable Return, Exchange & Refund Policy.

Delayed or Lost Shipments

While we work with reliable courier partners, occasional delays can occur.

If your order is significantly delayed or tracking has not been updated for an extended period, please contact us. Our team will coordinate with the courier partner and assist you with the shipment status.

Toushè will make reasonable efforts to resolve lost-shipment cases after confirmation from the relevant courier partner.

Contact Us

For any shipping-related queries, please contact:

Toushè
Noida, Uttar Pradesh, India

Contact Number: 8510803275
Email: [toushe.asia@gmail.com]

Please include your Order Number when contacting us regarding an existing