Returns & Refund

At Toushè, we want you to love every piece you purchase from us. If something isn’t quite right, we’re here to help make the return or exchange process simple and transparent.

Please read the following policy carefully before requesting a return, exchange, or refund.

Return Eligibility

We accept eligible return or exchange requests made within 7 days from the date of delivery.

To qualify for a return or exchange, the product must:

• Be unused, unworn, unwashed, and undamaged.
• Have all original tags and labels attached.
• Be returned in its original packaging.
• Be free from stains, perfume, makeup, deodorant marks, alterations, or any signs of use.
• Be accompanied by the original order details or proof of purchase.

Products that do not meet these conditions may not be accepted for return or exchange.

How to Request a Return or Exchange

To initiate a return or exchange, contact our customer support team within 7 days of receiving your order.

Please provide:

• Your name
• Order number
• Product you wish to return or exchange
• Reason for the request
• Photos or videos, where applicable

Email: [Customer Support Email]

Once your request has been reviewed, our team will provide further instructions.

Please do not send any product back without receiving return instructions from Toushè.

Size Exchanges

If you would like a different size, you may request a size exchange within the applicable return period.

Size exchanges are subject to product and size availability.

If the requested size is unavailable, you may be offered another eligible option, store credit, or a refund, depending on the circumstances.

Damaged, Defective or Incorrect Products

We take great care while inspecting and packing every Toushè order.

However, if you receive a product that is:

• Damaged
• Defective
• Incorrect
• Different from what you ordered

please contact us as soon as possible after delivery.

We recommend sharing clear photographs and an unboxing video showing the condition of the package and product to help us resolve your request quickly.

After verification, Toushè may arrange an exchange, replacement, or refund, as applicable.

Where the error is attributable to Toushè or the product received is damaged, defective, or incorrect, applicable return shipping costs will be borne by us.

Non-Returnable Items

Returns or exchanges may not be accepted for:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products without original tags or packaging.
• Products showing stains, fragrance, makeup, or other signs of use.
• Items specifically marked as Final Sale or Non-Returnable at the time of purchase.
• Products purchased under certain clearance or special promotional offers where non-return eligibility is clearly mentioned before purchase.

This does not limit remedies that may otherwise apply to a product that arrives defective, damaged, incorrect, or materially different from its description. India’s Consumer Protection (E-Commerce) Rules form part of the regulatory framework applicable to online purchases.

Sale & Discounted Products

Products purchased during a sale or promotional campaign may have different return or exchange conditions.

If an item is marked Final Sale / Non-Returnable, it will generally not be eligible for a return due to change of mind, fit, colour preference, or similar reasons.

Any applicable restrictions will be communicated on the product page or during the offer.

Return Shipping Charges

For returns due to size preference, fit, change of mind, or other customer-requested reasons, return shipping charges may be borne by the customer or deducted from the refund amount.

For verified cases involving a wrong, damaged, or defective product sent by Toushè, return shipping will be arranged or reimbursed by Toushè, as applicable.

Quality Check

All returned products are subject to a quality inspection once received at our facility.

The product must satisfy the return conditions mentioned above before an exchange or refund is approved.

Toushè reserves the right to reject a return where the product is found to have been worn, washed, altered, damaged, or otherwise returned in a condition that makes it ineligible under this policy.

Refunds

Once your returned product has been received and successfully passed our quality check, the approved refund will be initiated.

For prepaid orders, refunds will generally be processed to the original payment method.

For Cash on Delivery orders, where applicable, customers may be asked to provide valid bank account or UPI details for processing the refund.

Please allow approximately 7–10 business days after refund approval for the amount to reflect, depending on your bank or payment provider.

Original Shipping Charges

Original shipping charges, COD charges, convenience fees, or similar charges, if applicable, are generally non-refundable.

However, where the return is due to an incorrect, damaged, or defective product supplied by Toushè, applicable shipping charges may also be refunded.

Refund for Cancelled Orders

If an eligible prepaid order is cancelled before dispatch, the refund will be initiated to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure will need to be followed after delivery. 

Return to Origin (RTO)

If an order is returned to us because of:

• Customer unavailability
• Incorrect or incomplete address
• Incorrect contact information
• Refusal to accept delivery
• Repeated unsuccessful delivery attempts

any applicable shipping or COD charges may be deducted before processing an eligible refund.

Repeated refusal of COD orders may also affect future COD availability for the customer.

Colour & Appearance Disclaimer

We make every reasonable effort to display product colours and details accurately on our website.

However, slight variations may occur because of photography, lighting conditions, fabric characteristics, and individual screen or device settings.

Minor variations of this nature alone may not qualify as a product defect.

Contact Us

For returns, exchanges, refunds, or any order-related assistance, please contact:

Toushè
Noida, Uttar Pradesh, India
Email: [toushe.asia@gmail.com]
Website: toushe.shop

When contacting us, please include your Order Number so our team can assist you efficiently.